Complaints
Practice Complaints Procedure
Although we try to give the best possible service to our patients, there may be times when you feel you have received less than this.
The practice hopes you will feel able to use our in-house complaints procedure to give us the opportunity to investigate and if necessary, put right any problem or mistake you have identified.
How to Complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise with the person concerned.
If your problem cannot be sorted out this way and you wish to make a formal complaint, Please write to our Practice Human Resources Manager,
We would like you to let us know of your complaint as soon as possible, ideally within a matter of days or at most a few weeks. This will enable us to establish what happened more easily.
If it is not possible to do that, please let us have details of your complaint:
- Within 6 months of the incident
- Within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.
What we will do
Your complaint will be acknowledged in writing within 7 working days. Our aim is to have looked into your complaint within 28 working days and replied in writing. You may be offered an appointment for a meeting to discuss the matters involved.
When we look into your complaint, we aim to find out what happened, what went wrong, make sure you receive an apology where this is appropriate and identify what we can do to make sure the problem doesn’t happen again.
We hope at the end of the process, you will feel satisfied that we have dealt with your complaint thoroughly.
Practice Complaints
Leylands Medical Centre
81 Leylands Lane
Bradford
BD9 5PZ
Telephone: 01274 770771
E-Mail: HR.Leylandsmc@bradford.nhs.uk
If you do not feel satisfied with the way your complaint has been handled you can contact NHS West Yorkshire ICB
NHS West Yorkshire ICB
You can complain in writing, by email or by speaking to someone.
Anyone can complain, including young people. A family member, carer, friend or your local MP can complain on your behalf with your permission.
Email: wyicb.PALS@nhs.net
Telephone: 01924 552150
Website - Comments, concerns and complaints :: West Yorkshire Health & Care Partnership (icb.nhs.uk)
Parliamentary & Health Service Ombudsman
If you remain dissatisfied with the outcome of your complaint investigation, you may ask the Parliamentary & Health Service Ombudsman to look at your complaint.
Contact details:
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 015 4033