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Linda Hirst, CQC deputy director of operations in the north east, said leaders at Leylands Medical Centre had "created a culture where innovation and improvement were an important part of everyday working life" and had "invested in new ways of working which made a real difference to people". ..."The whole team at Leylands Medical Centre should be proud of what they've achieved. This is exactly the kind of practice other services across the country should look to as an example of what outstanding, person-centred care looks like."