Contact the practice
Leylands Medical Centre
81 Leylands Lane
Heaton
Bradford
West Yorkshire
BD9 5PZ
Telephone: 01274 770771
Out of Hours: 111
Get DirectionsOpening Times
| Monday | 8:30am to 6:00pm |
| Tuesday | 8:30am to 6:00pm |
| Wednesday | 8:30am to 6:00pm |
| Thursday | 8:30am to 6:00pm |
| Friday | 8:30am to 6:00pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
Should you require urgent medical assistance outside of normal opening hours please dial 111 to access the NHS111 Service. Calls to this number are free from both mobiles and landlines.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Physical accessibility
The practice is level access throughout suitable for wheelchair access and includes disabled toilet facilities. If you require help getting to or from your car please let our reception team know and they will be happy to assist.
For patients with hearing impairment we have the benefit of a hearing loop and we can make sure that it is available for you during your consultation. We can also arrange for a sign language interpreter to be present or use sound to text software.
If you are blind or partially sighted please let us know – we have a number of options available to help – particularly around written communications.
How to make a complaint
Although we try to give the best possible service to our patients, there may be times when you feel you have received less than this.
The practice hopes you will feel able to use our in-house complaints procedure to give us the opportunity to investigate and if necessary, put right any problem or mistake you have identified.
How to Complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise with the person concerned.
If your problem cannot be sorted out this way and you wish to make a formal complaint, Please write to our Practice Manager,
We would like you to let us know of your complaint as soon as possible, ideally within a matter of days or at most a few weeks. This will enable us to establish what happened more easily.
If it is not possible to do that, please let us have details of your complaint:
- Within 6 months of the incident
- Within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.
What we will do
Your complaint will be acknowledged in writing within 3 working days. Our aim is to have looked into your complaint within 28 working days and replied in writing. You may be offered an appointment for a meeting to discuss the matters involved.
When we look into your complaint, we aim to find out what happened, what went wrong, make sure you receive an apology where this is appropriate and identify what we can do to make sure the problem doesn’t happen again.
We hope at the end of the process, you will feel satisfied that we have dealt with your complaint thoroughly.
Practice Complaints
Leylands Medical Centre
81 Leylands Lane
Bradford
BD9 5PZ
Telephone: 01274 770771
E-Mail: HR.Leylandsmc@bradford.nhs.uk
If you do not feel satisfied with the way your complaint has been handled you can contact NHS West Yorkshire ICB
NHS West Yorkshire ICB
You can complain in writing, by email or by speaking to someone.
Anyone can complain, including young people. A family member, carer, friend or your local MP can complain on your behalf with your permission.
Email: bdc.complaints@nhs.net
Web: www.westyorkshire.icb.nhs.uk/Contact/comments-concerns-compliments/formal-complaints
Parliamentary & Health Service Ombudsman
If you remain dissatisfied with the outcome of your complaint investigation, you may ask the Parliamentary & Health Service Ombudsman to look at your complaint.
Contact details:
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 015 4033
